Frequently Asked Questions


Where and when should I pre-register?

Please plan on pre-registering for your delivery early in your pregnancy, no later than six months. Pre-registering either for a natural birth or scheduled procedure makes the admissions process faster, so we can help you spend more time concentrating on what matters most - welcoming the newest addition to your family. For your convenience you may complete your pre-registration in the privacy of your home.

Option 1

  • Select Pre Registration from the left hand menu
  • Select My Mission, then select Pre Registration
  • Select New User and Register to create an account, or log in to an existing account

Option 2

  • Patients may also register via phone (949) 364-1400 ext. 7222

Option 3

  • Or you may fax to (949) 365-2306

Do I need to choose a pediatrician before my baby is delivered?

Yes. This is very important. Choose a pediatrician from your insurance that has privileges at Mission Hospital. Please contact the CHOC Information Line at (714) 289-4990 for physician referral assistance

Who do we call before coming to the hospital?

Call your OB doctor first. Your doctor will advise when to come to the hospital. Even if you are calling after hours or on the weekend, the exchange will contact your doctor.

Where do I check in if I am having a planned procedure?

You will receive a pre-admission phone call from our Pre-Admit RN 10 days to two weeks before your scheduled procedure. She will review your medical history, provide information regarding prep for procedure, what to expect, hospital directions, and to remind you to have pre-op lab work within 72 hours prior to your scheduled procedure at Mission Outpatient Lab. You will need to check in the day of your planned procedure at the registration office located in the hospital lobby during the hours of 5 a.m. - 8 p.m. or the Emergency Department from 8 p.m. - 5 a.m. to sign the admitting forms.

How long will I be in the labor room?

You will be in the labor room for your delivery and 1-2 hours after birth. You will then be moved to a mother/baby room.

Is there an anesthesiologist in Labor and Delivery around the clock?

Yes. An anesthesiologist is available 24 hours/7 days per week.

Will I have a private room?

We want all moms and babies to have private rooms and we work hard to make that happen. We occasionally have so many wonderful births taking place that we use a few rooms that accommodate double occupancy. Once a private room is available, mother and baby are transferred to it.

How long do I stay in the hospital after the baby is born?

Typical stay for a vaginal delivery is two nights; a cesarean delivery is three nights. Your doctor will discuss this with you. Please plan ahead and arrange transportation for the day of discharge. Discharge time is 11 a.m. or earlier. You will need a properly installed car seat for your baby’s safe ride home.

Where do we park when we get to the hospital?

Between the hours of 5 a.m. - 8 p.m., please park in the hospital parking lot between the Medical Office Buildings and the hospital.

Between the hours of 8 p.m. - 5 a.m., please park by the Emergency Room. Enter the hospital through the Emergency Room walk-in entrance. A family member or support person can move your car to the front parking lot at a later time, before 5 a.m.

Where can my family and visitors park?

  • Visitor parking is available in the main lot between the hospital and the medical office buildings.
  • Parking is also available in Mission Parking 2 located off Medical Center Road and Crown Valley Parkway.
  • Handicap parking is available and marked with appropriate signage.
  • Parking is free for the first 20 minutes with a maximum of $6 each 24 period.
  • Visitors who plan on stopping by more than once a day may obtain an all-day pass at the exit booth ($6 per day).
  • Discounted parking is available for Mission Hospital and CHOC Childrens at Mission Hospital patients or their drivers on the day of admission or discharge only. Please obtain a validation stamp at the point of service or nearest location.
  • Long-term parking is available at a discounted rate. Please inquire at any parking exit booth about a long term parking pass.
  • Parking attendants can issue receipts.

When visiting hours and what are is the visiting policy?

Family and friends are welcome during your hospital stay. Please note that visitors may be asked to wait in the Maternity Center’s family waiting room at your discretion or the discretion of your health care provider. For your safety and comfort, children 13 years or younger, must be supervised by an adult other than the patient at all times. Also, visitors must use the Emergency Room entrance between the hours of 8 p.m. and 5 a.m. We ask that friends and family not visit if: they are sick or feeling ill; have an oozing sore or open infection, fever, cold, flu or cough; or have recently been exposed to chicken pox, measles, mumps or other contagious infections. Please ask all visitors to wash their hands thoroughly before holding your infant.

Family Nap Time

Our nursing staff is committed to providing you the rest and recovery you need in the hospital, which helps provide a healing and restful experience. Every day from 3 to 5 p.m., we provide you and your newborn and support person quiet time to rest. Unless there is a medical need or a special visitor request from mom, visitors will be asked to wait in the family waiting room during this precious family nap time.

What if I do not want visitors so I can rest or spend time with my baby?

You can notify your nurse and a sign will be placed on your door.

Can my support person spend the night?

Yes, we encourage your support person to spend the night. We have a comfortable sofa sleeper bed in all of our private rooms.

If there is an emergency with the baby, where will they take him/her?

There is a neonatologist on site 24 hours/7 days per week. The neonatologist and specialized staff can come to the second floor for a delivery or to see a baby if necessary. For peace of mind and expert care we also have access to CHOC at Mission neonatal intensive care unit, located on the 5 th floor of the hospital tower.

What security measures are in place?

Your safety is our top priority. We have installed the following features throughout the Maternity Center:

  • Alarmed exits
  • Badge access to units
  • Video surveillance
  • Electronic band system
  • Specialized staff name badges
  • Parents as Partners program

When are meals served?

Meals are provided for our moms three times per day along with an afternoon snack delivered to the room. Meals are delivered at these approximate times:

  • Breakfast: 8-8:35 a.m.
  • Lunch: 12-12:35 p.m.

Can I make special nutritional requests?

When you are admitted to the hospital, please identify any dietary needs during your stay. You may also be assigned a hospital dietitian who will design an appropriate menu to assist with your recovery.

Where is the cafeteria?

For your support partner and family/friends, the Garden Café is located in the lower level of the hospital. Hours are 7 a.m. - 3:30 a.m., Monday through Friday; 7 a.m. - 7 p.m. on weekends. A variety of entrees, salads, snacks and beverages are available 24 hours a day in the vending machine room located next to the dining area.

Who do I talk to if I have a concern?

Please contact your nurse or charge nurse to address any concerns you may have. If you still feel that your concerns have not been addressed, you may contact the Obstetrics Nurse Manager at ext. 2154 or the Labor & Delivery Nurse Manager at ext. 4712, the Nursing Supervisor at ext. 3830 or the Patient Comment Line at ext. 2000.

What should I do with money and valuables?

If you bring valuables, please send them home with someone or have them placed in the hospital safe. You will be given a written receipt for any items, which must be presented to withdraw them. The hospital does not accept responsibility for personal items retained by patients.

How can I make a phone call?

Patients may receive calls on their room phones from 8 a.m. to 9 p.m. After 9 p.m. your incoming calls will be handled through the operator. Your family and friends may reach you at (949) 364-1400 and your room extension, which is listed below your TV.

  • Local calls are free: Dial 9 + area code and number
  • Outgoing calls: May be placed at any time
  • Long distance calls: You may use a credit card, bill it to your home, or call collect (dial 9-0-0). If you hear a fast busy signal, please call the hospital operator (dial 0)

Can I receive an e-mail message?

E-mail a Patient is a service designed to provide friends and family members convenient access to you during your stay. This service may be accessed here .

What if I would like spiritual care?

Our spiritual care team is specifically trained to provide holistic spiritual support for persons of all religious faiths, including those without any religious affiliation. They are available for spiritual counseling, crisis intervention, prayer, facilitating bioethical decision-making and bereavement counseling. Information and assistance in completing an advanced directive is available. They will also contact your priest, rabbi, imam, minister or lay minister upon request. The spiritual care team may be reached at ext. 5399, Monday through Friday, from 8 a.m. to 4:30 p.m. After hours, please contact your nurse for assistance.