Debt Collection Practices

Mission Hospital is committed to providing financial assistance to patients who cannot pay for part or all of the care they receive. Consistent with Mission Hospital's mission and values, Mission Hospital embraces the following principals:

  • Patients should be treated equitably, with dignity, respect and compassion.
  • Concern over a hospital bill should never prevent any individual from receiving emergency health services.
  • Patients should be expected to contribute to the cost of their care based upon their individual ability to pay.
  • Hospital financial aid policies and practices will take into account each individual’s ability to contribute to the cost of his or her care, as well as the hospital’s ability to provide care.
  • Financial aid policies should be clear, understandable, and communicated in a manner that is dignified and in languages appropriate to the community and patients served.
  • Financial aid policies should be made readily available to prospective and current patients and to the community at large.

Please contact our Patient Accounts department at (800) 378-4189 for more details.

Payment Options

Unpaid balances, including all applicable co-payments, co-insurance, deductibles and any non-covered services are the responsibility of the patient and must be paid upon receipt of the statement. Payments may be made via

  • Cash, check, or money order
  • Visa
  • Discover
  • American Express
  • Mastercard

We will make available, under the Financial Assistance Program, a reasonable volume of service at no cost or less than full charges to persons meeting the criteria. Eligibility for financial assistance will be limited, on a first request basis, to persons whose family income is not more than the current poverty income guidelines established by the Department of Health and Human Services.

Please contact our Patient Accounts department at (800) 378-4189 for more details.