Mission Hospital is committed to making sure our patients receive excellent,
compassionate, quality care. We ask for feedback from our patients on
how well we are meeting their expectations. We do this through an independent
company, Professional Research Consultants (PRC), who conduct phone surveys
on our behalf. The information received from patients on their experiences
helps us to improve our patient care.
The scores reflect our patients’ assessments of the overall quality
of care they received during their visits as an inpatient staying overnight
in one of our units, an inpatient in our Acute Rehabilitation unit, an
outpatient receiving treatment without an overnight stay, a patient in
the emergency department, or someone receiving same day (ambulatory) surgery.
Patients receive care at one of our two campuses: the Mission Viejo campus
or the Laguna Beach campus.
The following is how Mission Hospital (both campuses) ranks nationally
against other hospitals that utilize PRC:
July 1, 2015 – June 30, 2016
For a more in-depth look at the inpatient experience at Mission Hospital,
there is also an official US Government website that shows the patient
experience broken out by category. The website will allow you to compare
Mission Hospital’s patient experiences and quality indicators to
those of other local hospitals. To see these scores, please click the